Legal
Privacy Policy
Last updated: 17th April 2025
Welcome to The Marketing Sanctuary FZCO. We are committed to protecting and respecting your privacy in compliance with applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and the EU General Data Protection Regulation (GDPR) where applicable.
This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website and services.
1. Who We Are
The Marketing Sanctuary FZCO
Dubai Silicon Oasis, IFZA Business Park
Dubai, United Arab Emirates
Email: info@themarketingsanctuary.com
Website: https://themarketingsanctuary.com
2. What Data We Collect
We collect personal and non-personal data that you voluntarily provide or that is automatically collected when you use our services. This may include:
- Personal Identification Data: Name, email address, phone number, company name, job title.
- Technical Data: IP address, browser type, operating system, referring URLs, time zone, and device identifiers.
- Usage Data: Pages visited, time spent, click patterns, session duration.
- Marketing and Communication Data: Preferences in receiving marketing content and your communication preferences.
3. How We Collect Your Data
We may collect your data through:
- Contact forms on our website
- Newsletter sign-ups
- Lead generation tools (LinkedIn, CRM, chatbots)
- Cookies and tracking technologies
- Direct communication (emails, phone calls, or online meetings)
4. Why We Collect Your Data
We use your data to:
- Respond to inquiries and provide services
- Improve our website and user experience
- Send marketing updates (only with your consent)
- Perform internal analytics and reporting
- Fulfill legal and regulatory obligations
5. Legal Basis for Processing (Under GDPR)
We process your data based on:
- Consent — where you have given clear permission
- Contractual necessity — to provide the services you request
- Legal obligation — to comply with applicable laws
- Legitimate interest — to improve services and prevent fraud
7. Data Sharing and Disclosure
We do not sell or rent your data. We may share it with trusted partners only where necessary, such as:
- CRM and email marketing platforms
- Web hosting and analytics providers
- Legal and compliance advisors
All third-party providers are bound by confidentiality agreements and data processing terms.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purpose it was collected for, or to comply with legal, accounting, or reporting requirements. Typically, data is retained for a period of 24 months, unless otherwise legally required.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw your consent at any time
- Object to or restrict processing
- Request a copy of your data (data portability)
To exercise these rights, contact us at: privacy@themarketingsanctuary.com
10. International Data Transfers
As a company operating internationally, your data may be transferred to and processed outside your country of residence, including jurisdictions that may not offer the same level of data protection. In such cases, we ensure adequate safeguards, such as standard contractual clauses (SCCs), are in place.
11. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that data from a minor has been collected, we will take steps to delete it immediately.
12. Security of Your Data
We implement technical and organizational measures to protect your data, including:
- HTTPS encryption
- Access controls and authentication
- Regular security audits
- Secure storage and backup systems
13. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page and, where appropriate, notified to you by email.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: privacy@themarketingsanctuary.com
Postal Address: The Marketing Sanctuary FZCO, Dubai Silicon Oasis, UAE